Terms of Service

1. These terms

These terms apply to the supply of tracking hardware, subscription services, monitoring and software development work by Vouch Track (Pvt) Ltd, House No 15, Street No 26, Zakaria Town, Bosan Road, Multan. Where you have signed a separate written agreement, that agreement takes precedence over anything here that conflicts with it.

2. What we provide

• Supply and installation of tracking devices and sensors as specified in your quotation.
• Access to the VouchTrack web platform and mobile applications for authorised users.
• Connectivity for the devices through the SIM we supply.
• Alerting, reporting and data retention as described in your plan.
• Monitoring desk services where your plan includes them.

We may improve or change platform features over time. We will not remove a materially important capability from your plan without reasonable notice.

3. Your responsibilities

• Provide accurate account and vehicle information and keep it current.
• Keep credentials confidential, and manage which of your users hold which permissions.
• Inform drivers and any other affected people that vehicles are tracked, and comply with applicable law when you use the data.
• Give us reasonable access to vehicles for installation, servicing and removal.
• Not tamper with, remove or disable devices except through us.
• Use remote immobilisation responsibly and only where it is safe and lawful to do so.

4. Fees and payment

• Hardware and installation are one-time charges, invoiced as set out in your quotation.
• Subscription is charged per vehicle, monthly or annually in advance. [confirm your invoicing cycle and payment terms]
• Prices exclude applicable taxes and duties.
• We may revise subscription rates with reasonable written notice; you may terminate rather than accept an increase.
• Persistently unpaid accounts may have service suspended after notice.

5. Hardware, warranty and ownership

• Purchased hardware becomes yours on full payment, unless supplied under a lease or bundled arrangement, in which case it remains ours until agreed otherwise.
• Devices carry a warranty of twenty-four months against manufacturing defect. Faulty units are replaced and refitted at no charge within that period.
• The warranty does not cover accident damage, water ingress beyond the device rating, tampering or unauthorised removal.

6. Service availability

We aim for high availability and invest in the infrastructure to deliver it, but the service depends on third parties we do not control — satellite systems, mobile networks and power. We do not guarantee uninterrupted service, and specifically do not warrant that a device will report during a mobile coverage outage, though it will buffer and upload once coverage returns.

7. Monitoring and recovery

Where your plan includes monitoring, we will act on alerts according to the escalation procedure agreed with you. We provide information, coordination and support — we are not a security force and do not physically recover vehicles. Recovery outcomes depend on circumstances and on the authorities.

8. Limitation of liability

Tracking reduces risk; it does not eliminate it. To the fullest extent permitted by law:

• We are not liable for loss of or damage to a vehicle, its cargo or its occupants.
• We are not liable for indirect or consequential loss, including lost profits, lost contracts or business interruption.
• Our total liability in connection with the service is limited to the fees you paid us in the twelve months before the claim. [confirm with counsel]

Nothing here limits liability that cannot lawfully be limited.

9. Data

Your operational data remains yours. We process it to provide the service, as described in our Privacy Policy. You may export it at any time, and on termination we will provide an export on request.

10. Software development engagements

Where we build software for you, the following also applies:

• Scope, deliverables, milestones and price are set out in a written proposal that forms part of the agreement.
• Intellectual property in bespoke work transfers to you on full payment. Pre-existing components and general know-how remain ours, licensed to you for use in the delivered system.
• Changes to agreed scope are quoted before they are carried out.
• Defects reported within ninety days of acceptance are corrected at no charge.

11. Term and termination

• Subscriptions run monthly unless a longer term is agreed, and either party may terminate with thirty days' written notice. [confirm]
• We may suspend or terminate for serious breach, unlawful use, or non-payment after notice.
• On termination we will deactivate devices and provide a data export on request. De-installation may be chargeable.

12. Governing law

These terms are governed by the laws of Pakistan, and the courts of Multan have jurisdiction.

Last updated: 08 August 2026

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